Create and maintain shared mailboxes for miscellaneous departments ranging from focus on research to patient care.
Create distribution groups for mass internal communications.
Develop and modify scripts for daily automated processing of group management, permissions, and account attributes.
Maintain and update software for PaperCut, PowerShell endpoints, Biscom File Transfer, and hybrid Exchange servers and services.
Update tools necessary for Security and Help Desk for the conducting of their functions without permission elevation to environment.
Update site certificates for department supported services such as Biscom, PaperCut, and Exchange.
Create share folders, Isilon system, and access delegation groups to requested folders.
Create and populate groups based on attribute values or provided lists of associated values to user accounts.
Update, create, and manage print queues for 1,200+ connected Xerox printer devices. Including laser print and multifunction devices.
Manage the PaperCut configuration of connected print devices establishing scan options and "find me" printing configuration.
Respond to and troubleshoot user reported technical issues and offer solutions.
Manage approximately 4,500 assets across 18 on-site and remote locations.
Modify and create Powershell and batch scripts to automate remedial processes.
Edit and deploy group policies for printer updates, shortcuts, and other workstation configurations.
Configure and deploy label printers, scanners, and miscellaneous devices for Epic use.
Document installation of applications, usage of tools, and technical processes.
Identify and utilize tools for remote management of workstations and printers.
Configure workstations for use of Epic and printer classifications.
Assisted in deployment of over 1,000 workstations and laptops for asset refresh.
Acted as first point of contact to customer related incidents.
Utilized remote management software to connect to and offer solutions to users.
Provided support to over 25 contracted organizations managing e-mail, passwords, and device encrpytion.
Responded to user incidents in a timely manner and provided solutions to technical issues.
Coordinated with the team to complete projects across multiple campus buildings.
Ensured devices remain in compliance with business and healthcare standards.
Imaged approximately 100 new Dell systems for refresh project.
Assisted in the upgrading of nearly 500 nurse station computers to Windows 10.
Utilized Google Cloud and consumer services to generate reports and data aggregation.
Collaborated with team members to debug and identify issues with production systems.
Aided in the building of data gathering systems for user-friendly viewing of events.
Maintained a page allowing for easy access to inspection results in ASP.NET and C#.
Communicated product prices, transaction totals, discounts, and sales to customers.
Ensured merchandise was scanned and transaction details were accurate.
Provided assistance and leadership to all front-end functions.
Involved in the training of twenty new cart crew associates.
Assisted customer service in the progression of front end operations.
Assisted customers with vehicle loading of purchased merchandise.
Maintained a clean environment of front end areas.
Opted for cross-training in cashiering to assist in checkout flow.